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Terms & Conditions

Currency:

  • Unless otherwise stated, all prices are in Australian Dollars.

  • New Zealand customers, please visit www.proscan.co.nz

  • Other countries: If you'd like a firm quotation in another currency, simply contact sales@proscan.com.au or email us your Wishlist.

 

Shipping:

Our freight prices include insurance.

Goods are normally shipped via Toll Ipec or TNT and require a signature on delivery. Therefore we cannot deliver to a PO Box.

 

Stock availability:

Items marked as 'In Stock' are usually despatched within 1 working day.

Stock levels published on the web site are updated daily from our accounting software.

Should we run out of stock between the time you've started your order and the time we've received your payment (unlikely but possible), we would immediately contact you to give you the option of:

- cancelling your order and obtaining a full refund.

- waiting for the stock if delivery is imminent.


We reserve ourselves the right to decline an order. If payment had already been received, an immediate full refund would occur. Refund details are as follows:

If you paid by credit card, we'll refund the same credit card.

If you paid by cheque or EFT, we'll refund you by cheque or EFT.

Please note that the refund can only be made once we have confirmed that your payment has cleared. For example, if you paid by direct deposit, we'll have to wait for the cleared funds to appear on our account prior to sending a refund.

Unless otherwise stated, a refund means a full refund (no deduction for bank charges or merchant fees).

 

From this page, you may view our full terms & conditions and our Privacy and Credit Card Security Policy below.

Privacy and Credit Card Security Policy

Credit card payments are processed via Paypal's Payflow (Verisign) and then by the credit card processing centre nominated by our bank, Westpac Banking Corporation.

All transactions are secured by 128 bit SSL.

For security reasons, Proscan Australia does not store your credit cards information or personal details.

The web server does log each transaction for debugging purposes, but this only has the last 4 digits of the card number and no personal details.

A fraud prevention system called 3-D Secure is also employed. 3-D Secure is the authentication protocol used by Verified by Visa and MasterCard.

For additional information regarding 3-D Secure please go to:

 Visa

Please click on this link to see Verified by Visa  

 Mastercard

 

Please click on this link to MasterCard SecureCode 

 

 

Please click here to download our full Trading Terms


Prices and specifications are subject to change without notice. The product images used on our website are for illustration purposes only and may vary from the product description. All brands and names are trademarks of their respective companies.